Terms and Conditions
1. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Braintree by Vox Telecom (Pty) Ltd is a business in the Information and Communication Technology (ICT) industry that specialises in the provision and support of Business and Productivity applications.
2. DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way email notification and/or a telephone call (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. EXPORT RESTRICTION
The offering on this website is available to South African clients only.
4. RETURN AND REFUNDS POLICY
The provision of goods and services by Braintree by Vox Telecom (Pty) Ltd is subject to availability. In cases of unavailability, Braintree by Vox (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5.5% administration fee.
5. CUSTOMER PRIVACY POLICY
Braintree by Vox Telecom (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Braintree by Vox Telecom (Pty) Ltd bank account, the details of which will be provided on request.
7. CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Braintree by Vox Telecom (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Braintree by Vox Telecom (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. RESPONSIBILITY
Braintree by Vox Telecom (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Braintree by Vox Telecom (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. VARIATION
Braintree by Vox (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. COMPANY INFORMATION
This website is run by Braintree by Vox Telecom (Pty) Ltd based in South Africa trading as Braintree by Vox and with registration number 2008/023574/07 and R.H. Huxtable, J.A. Du Toit, G.J. Koen.
14. BRAINTREE BY VOX TELECOM (PTY) LTD CONTACT DETAILS
Company Physical Address: 1 Scott Street, Waverley, Johannesburg, South Africa, 2090
Email: admin@braintree.co.za
Telephone: 011 455 6248